Help Center

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  • WELCOME

    We are here to answer your questions and provide the help you need.

    If you are unable to find an answer to your questions here or would like to have additional information about, please do not hesitate to contact us - our team is always happy to help.

    How can we help you?

    Phone: Please call our UK local phone number 020 3974 5177. We are open on weekdays between 9 am to 5 pm.

    E-mail: You can also email us at [email protected].

  • What is our fair use policy?
    Our fair use policy has two major goals:

    1) deter fraud and 2) help maintain the quality of our services for all digital content lovers.

    Our fair use algorithm automatically suspends users whose activity appears to resemble any of the following:
    • Commercial use
    • Automated consumption
    • Recording or duplicating content
    • Unauthorized sharing, leasing or distribution of content
    • Public broadcasting
    • Multiple accounts created with the same device or IP address
    • Accounts using a blacklisted device, IP address or PayPal
    • Use of a VPN or Proxy IP

    When a membership is frozen, our team conducts an investigation to determine why said membership triggered the algorithm. Over the years, our investigations have uncovered cases of consumption exceeding 24 hours per day, concurrent streaming on multiple IP addresses and other activities violating our terms and conditions.

    This type of activity results in high licensing costs and puts our content offering at risk. It also jeopardizes our partnerships with content providers who license their products to us to be distributed for personal use only.

    We realize that some accounts may be flagged unjustly, which is why we manually review all cases. This process can take anywhere between 5 and 10 business days. If our team is able to determine that an account was indeed flagged incorrectly, it is immediately reactivated.

  • How to cancel the membership?

    To cancel your membership, please call our UK local phone number 020 3974 5177. We are open on weekdays between 9 am to 5 pm.

    You can also request your cancellation via email to [email protected].

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